Online consultations

For a follow-up, a patient sending reports, or anyone who cannot come in, you can consult from the patient's page and send the prescription by email. The patient needs only the link you send and a phone or computer with a browser. They do not install an app or make an account. Video calls and live chat are on every plan, including Free.

This page is the overview. Each part has its own step-by-step guide: video calls, live chat and digital prescriptions.

#Set up once

1. Upload your signature, and your stamp if you use one, in Settings → Signature & stamp. A prescription sent by email cannot be signed by hand, so your uploaded signature goes on it.
2. Fill in your clinic email in Settings → Profile & clinic. Patients' replies to an emailed prescription go there.
3. Check the pad you will email from. On plain paper or a letterhead file there is nothing to do. On a pre-printed pad, the PDF has no header, because your paper carries it: set up a pad for email first.
4. Add the patient's mobile and email in their details (⋯ → Edit details on their page). With the mobile, the WhatsApp button opens their chat directly. The email fills itself in when you send the prescription.
5. Try it once yourself. Register yourself as a test patient, start a video call, and open the link on your own phone. Patients and calls do not count towards your plan; only signed prescriptions do.

#The consult, start to finish

1. Open the patient's page and press Video call or Live chat.
2. Send the link with WhatsApp or Copy, or use the QR code beside it. Keep this tab open: the call lives in it.
3. The patient opens the link, sees your name and clinic, and joins by video or by chat.
4. Talk on video, or chat and look at the reports they send. The Chat | Video switch at the top moves between the two. Video starts only when both of you agree.
5. Write the prescription. On a computer, keep the call in its tab and open RxKite in a second tab: for example, right-click the patient's name above the call and choose Open in new tab, then press New prescription there. On a phone, end the call first.
6. Press End call or End chat. If anything was written or sent, choose Save to the record or Destroy the conversation, and tick the attachments to keep as the patient's documents.
7. On the prescription, press Sign & print, then Sign only. Then press Email, check the address and press Send.

The patient receives the signed PDF from your name, with a link and a QR code that let a pharmacist check it against your signed record. The prescription is filed under the patient like any OPD visit, and counts towards your plan like any other.

#Good to know

• Leaving the call page ends the call for you. Going to another page in the same tab, or closing it, ends your side, and anything written in the chat is lost unless you saved it. Use a second tab for anything else.
• Links run out. A link works only while the call or chat is open, and for 3 hours at most. For a later appointment, start a new one then.
• Send the link only to the patient. Anyone who has it can join while it is open.
• Some networks block direct calls. Calls and chats go directly between the two devices and are never routed through a server, so on a few strict office, hospital or mobile networks they cannot connect. Switching from Wi-Fi to mobile data, or the other way round, usually helps. Video calls lists what each message means.
• Private by design. Video, sound, messages and files are encrypted end to end and never reach RxKite's servers. Calls are not recorded, and a chat is kept only if you save it. Security explains how.

#Your part as the doctor

RxKite gives you the call, the chat and the prescription. Whether a condition can be managed remotely, confirming who the patient is, and which medicines may be prescribed after a remote consultation are your decisions, under the Telemedicine Practice Guidelines and your council's rules.