Digital prescriptions: create and email

A digital prescription in RxKite is the same prescription you print in the OPD, signed and sent as a PDF. The patient receives it by email from your name, a pharmacist can scan its QR code to check it against your signed record, and it is filed under the patient like any other visit. It works on every plan, including Free.

#Set up once

1. Your details. In Settings → Profile & clinic, check your name to print, qualifications, registration number and council, clinic name, address and phone. Fill in Clinic email: patients' replies to an emailed prescription go there.
2. Your signature and stamp. In Settings → Signature & stamp, upload a photo of your signature: sign on plain white paper with a dark pen, photograph it straight on in good light, and keep Remove the white paper background and crop ticked. Add your stamp the same way if you use one. A prescription sent by email cannot be signed by hand, so these images go on it.
3. A pad that shows who you are. What goes at the top of the PDF depends on the pad layout the prescription is signed on:
   • Plain paper: RxKite prints your header and footer. Nothing to do.
   • Letterhead file: your uploaded letterhead is printed behind the prescription. Nothing to do.
   • Pre-printed pad: RxKite prints only the prescription, because your paper already carries your name and clinic. So the PDF has no header. Choose one of these:
     • Add a second layout for email (paid plans have up to five): in Pad & printing, press Add a pad layout, choose Plain paper (or Letterhead file and upload your letterhead), and name it, for example "Email". You then pick it on the prescription before you sign.
     • On the Free plan, which has one layout: in your pad's What to print, turn on Name & Reg. No. under the signature. Your name, qualifications and registration number then print under the signature, on paper and in the PDF. Check first that your printed pad does not already show them there.
4. The patient's email. On the patient's page, ⋯ → Edit details, fill in Email. You can also type it when you send.

#1. Write the prescription

1. On the patient's page press New prescription. For a follow-up on the same medicines, Repeat last copies the last signed prescription into a new draft for you to adjust.
2. If you have more than one pad layout, choose the one for email in the Pad list at the top, before you sign.
3. Write the visit as usual: medicines you have prescribed before complete themselves, and templates fill in common visits. Writing prescriptions quickly has the shortcuts.

During a video call on a computer, write in a second tab so the call stays open: right-click the patient's name above the call and choose Open in new tab. On a phone, end the call first. The draft saves as you type either way.

#2. Sign it

Press Sign & print (or Ctrl + P), then Sign only. You do not need to print anything.

Signing files the prescription under your name with its number, for example RX-2026-00137, and locks it: it can no longer be edited, only voided with a reason. It also freezes your details, the pad layout and your signature as they are at that moment, so the emailed copy always shows the prescription as you signed it.

#3. Email it

1. On the signed prescription, press Email.
2. Check Patient's email. It is filled in from the patient's details; you can type another address.
3. Leave Include my signature and stamp ticked. It is recommended, because an emailed prescription cannot be signed by hand.
4. Press Send. A note confirms the address it went to.

#What the patient receives

• From: your name and "via RxKite", for example Dr. Ananya Rao via RxKite.
• Subject: Your prescription from Dr. Ananya Rao · 5 October 2026.
• The message: the prescription number and date, the follow-up date if you set one, a link that lets a pharmacist check it, your clinic phone, and a reminder to go to the nearest hospital in an emergency.
• The attachment: the signed PDF, named after its number, for example RX-2026-00137.pdf, with your signature and stamp and the verification QR.

When the patient replies, the reply goes to your clinic email, or to your sign-in email if you have not set one.

#No email address? Send the PDF yourself

1. On the signed prescription, press Print.
2. Choose Print my signature and stamp.
3. If you have more than one layout, choose the one for email under Print on. This works even if you signed it on your pre-printed pad.
4. Press Download PDF, and send the file on WhatsApp, or in the live chat if it is still open (PDFs up to 5 MB).

#How a pharmacist checks it

The QR code on the PDF, and the link in the email, open RxKite's check page for that prescription. It shows the prescription number and date, your name and registration number as signed, the patient's initials, and every medicine with its dose, timing and duration, so a changed dose stands out. It never shows the patient's full name, contact details or notes. If the prescription was voided, the page says in red that it was cancelled and must not be dispensed.

#Correct a prescription you have sent

A signed prescription cannot be edited. Open it, choose ⋯ → Void…, give the reason, then write and send a new one. The old one stays on record marked VOID, and its QR code shows that it was cancelled. Let the patient know.

#Good to know

• It counts once. A prescription counts towards your plan when you sign it. Emailing it, or emailing it again, does not count again.
• Daily limit. Each account can email up to 300 prescriptions a day.
• If email is unavailable, the Email button says so: download the PDF and send it yourself as above.
• On the Free plan, the PDF carries the small "Written with RxKite" line, as the printed copy does.

#Your part as the doctor

RxKite produces the prescription you write and sign. Whether a condition can be managed remotely, confirming who the patient is, and which medicines may be prescribed after a remote consultation are your decisions, under the Telemedicine Practice Guidelines and your council's rules.