Cancellation and refund policy

RxKite is software sold to doctors by subscription, with packs of WhatsApp credits sold separately, and a ₹10 download from the free pad maker. Patients never pay RxKite.

#Cancelling

• Plans paid once (a month or a year) do not renew. There is nothing to cancel: when the period ends, the account moves to the Free plan.
• AutoPay can be turned off at any time from Plan & subscription. No further charges are made, and you keep the plan until the end of the period you have already paid for.
• Moving to a smaller plan takes effect when the time you have paid for ends. With AutoPay, switch AutoPay to the smaller plan and it is charged from that date.
• Deleting your account is possible from Settings → Your data. You can export all your data first.

Your patients and prescriptions are never deleted because a plan ends. Only the filing allowance changes.

#Refunds

• First payment: if a paid plan is not what you expected, write to us within 7 days of your first payment for a full refund.
• Charged by mistake: a duplicate payment, or an AutoPay charge made after you turned AutoPay off, is refunded in full.
• Upgrading to a bigger plan or more storage starts straight away. The unused part of your current period is credited against the new price, so you pay only the difference.
• Otherwise, payments for a period that has started are not refunded, but you keep the plan until the period ends. Moving to a smaller plan does not refund the time left.
• A pad without the line (₹10): if you paid and could not download your pad without the line, write to us within 7 days and we refund it in full. Once it has downloaded, it is not refunded.
• WhatsApp credits: write to us within 7 days of buying a pack and we refund the credits from it you have not used. After that, bought credits are not refunded, but they never expire. A message WhatsApp does not deliver gets its credit back by itself. The credits that come with a plan are part of the plan and have no cash value.

Approved refunds go back to the original payment method (UPI, card or net banking) within 5–7 working days, depending on your bank.

#How to ask

Write to support@rxkite.com from your account email, with the date and amount of the payment. For a pad from the free pad maker, which has no account, send the payment ID from Razorpay's receipt (it starts with pay_). We reply within 2 working days.